Privacy Policy — Lootzino Casino Canada
This Privacy Policy explains how Lootzino Casino collects, uses, stores and protects personal information when you visit lootzino-canada.com, open an account, make a deposit in CAD, claim a bonus, contact our 24/7 support team or otherwise use our services in Canada. We have written it in plain English so you can understand your rights without needing a lawyer.
Introduction and Data Controller
This policy applies to lootzino-canada.com and to all Lootzino Casino services offered to players in Canada. The entity responsible for the processing of your personal data (the data controller) is the Lootzino Casino operating company that provides the Canadian-facing service, together with its designated Privacy Officer. Where we use external providers — payment processors, verification vendors or hosting partners — they act as processors under written instruction and do not decide how your data is used.
Our service is delivered in English (en-CA), all account balances, deposits and withdrawals are shown in Canadian dollars (CAD), and access is restricted to players who have reached the age of majority in their province — 19+ in Ontario, British Columbia, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, Yukon, Northwest Territories and Nunavut, and 18+ in Alberta, Quebec and Prince Edward Island. Our Terms & Conditions form a separate document and should be read alongside this policy.
Effective date: 12 February 2025. Version: 3.1.
Scope and Definitions
This policy covers the Lootzino Casino website and its mobile version, your player account, deposits and withdrawals, bonuses and free spins, the VIP and loyalty programme, live chat, email and any survey or promotional form we publish.
- Personal data means any information about an identifiable individual, such as your name, email address or payment history.
- Processing means anything we do with that information — collecting, storing, using, sharing, restricting or deleting it.
- Data subject means you, the player or visitor whose information we hold.
- Controller means Lootzino Casino, which decides why and how data is processed.
- Processor means a third party that handles data on our behalf and only on our instructions.
Our Cookie Policy and Terms & Conditions are separate documents and are not replaced by this page.
What Personal Data We Collect
Account and Identity Data
When you register and verify your account we collect your name, email address, telephone number, date of birth, residential address and age-verification details. To meet KYC and anti-money-laundering obligations we may also request a copy of a government-issued ID, proof of address, a selfie or source-of-funds documents. If you choose a deposit limit, cooling-off period or self-exclusion, we record that information as well.
Transaction and Gaming Data
We keep a record of deposits and withdrawals made in CAD through Interac, Visa, Mastercard, Bitcoin, Ethereum, USDT and other supported methods, along with bet history, bonus claims, wagering progress, VIP status and account balances. This data is required to process payments, calculate bonus eligibility and resolve disputes.
Technical and Usage Data
Our servers automatically record your IP address, device type, operating system, browser, language settings, approximate location derived from your IP, login timestamps, page views, error logs, cookie identifiers and affiliate or referral parameters that show how you found Lootzino Casino.
Communications and Marketing Data
When you contact our 24/7 support team by live chat or email, take part in a survey or opt in to promotions, we store the content of those conversations, your stated preferences and your marketing consent status.
How We Use Your Data
Lootzino Casino processes personal data to create and secure your account, give you access to games from our providers, run deposits and withdrawals, credit bonuses and free spins, manage the VIP programme, answer support requests, improve the site through analytics and personalise the content you see. We also use data to detect fraud, complete KYC and AML checks, enforce self-exclusion and comply with applicable law.
We rely on four legal bases:
- Contract — to open your account, process payments and deliver the service you requested.
- Legal obligation — for AML, KYC, tax and responsible-gambling record keeping.
- Consent — for marketing emails, SMS and non-essential cookies, which you can withdraw at any time.
- Legitimate interests — for fraud prevention, security monitoring and service improvement, balanced against your rights.
Commercial electronic messages are sent in line with Canada's Anti-Spam Legislation (CASL). Every promotional message includes an unsubscribe link, and you can also opt out through your account settings or by contacting support.
Cookies and Similar Technologies
We use essential cookies to keep you logged in and to protect payments, analytics cookies to understand how players use the site, marketing cookies to measure campaigns, and affiliate cookies to attribute referrals accurately. A consent banner appears on your first visit, and you can manage non-essential categories at any time in your browser or through the cookie preference panel. Blocking essential cookies may prevent you from logging in, making a deposit or completing a withdrawal.
Sharing and Disclosure
We share personal data only where necessary and in the minimum amount required. Recipients may include payment providers such as Interac and card networks, KYC and AML verification services, game and software providers, cloud hosting and analytics vendors, customer-support platforms, auditors, and regulators or law-enforcement bodies where we are legally required to respond.
All partners are bound by written agreements that require confidentiality and appropriate security. Lootzino Casino does not sell your personal data. Where any activity could be considered "sharing" for cross-context behavioural advertising under applicable law, you may opt out through the cookie panel or by contacting our Privacy Officer.
International Data Transfers
Some of our processors operate outside Canada, so your data may be processed in other jurisdictions. When this happens we apply contractual safeguards, carry out transfer risk assessments and meet the accountability requirements of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). You can ask our Privacy Officer for more information about the countries involved and the safeguards used.
Data Retention and Security
| Data category | Typical retention period |
|---|---|
| Account and profile data | Duration of the account, then up to 24 months |
| Payment and transaction records | 5–7 years after the last transaction |
| KYC and AML documentation | 5 years after the end of the business relationship |
| Self-exclusion and limit records | For the exclusion period and a further minimum period required by law |
| Marketing consents and preferences | Until consent is withdrawn, plus a short audit trail |
We protect data with encryption in transit, role-based access controls, monitoring and logging, staff training and a documented incident-response plan. No system can guarantee absolute security, but if a breach creates a real risk of significant harm we will notify affected players and the Office of the Privacy Commissioner of Canada as required.
Your Privacy Rights in Canada
You have the right to request access to the personal data we hold about you, to correct inaccurate information, to withdraw consent, and to request deletion or restriction where applicable. You can opt out of marketing at any time and you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your provincial regulator.
To make a request, email [email protected] or contact our 24/7 live chat. We will verify your identity before acting, and we aim to respond within 30 days. Some requests may be limited by AML, KYC, fraud-prevention or responsible-gambling obligations that require us to keep specific records.
Age Restrictions and Minors
Lootzino Casino is strictly for adults. We do not knowingly collect data from children. If we discover that a minor has opened an account, we will block it immediately and delete the data unless we are legally required to retain it. We encourage parents and guardians to use parental-control tools on shared devices.
Responsible Gambling and Self-Exclusion Data
Information about deposit limits, session limits, cooling-off periods and self-exclusion is treated as confidential. We use it to protect you and to meet our responsible-gambling commitments — for example, by preventing marketing messages while an exclusion is active. To change your limits or ask to be removed from marketing lists, contact support at any time.
Third-Party Links and Services
The site may contain links to payment providers, game studios and affiliate partners. Their own privacy policies apply to any data you provide to them, and Lootzino Casino does not control those practices. Please read the relevant policy before submitting personal information.
Changes to This Privacy Policy
We publish the version number and update date at the top of this page. If we make material changes, we will notify you by email, with a site banner or inside your account before the changes take effect. Continuing to use Lootzino Casino after that date means you accept the updated policy where the law allows it.
Contact Us and Privacy Officer
Our Privacy Officer handles all data-protection questions and requests.
- Privacy requests: [email protected]
- General support: [email protected]
- Live chat: available 24/7 on lootzino-canada.com
- Postal address of the operating entity: available on request through the Privacy Officer
We acknowledge requests promptly and aim to provide a substantive response within 30 days.
Key Takeaways and FAQ
Lootzino Casino collects personal data to run your account, process CAD payments, deliver bonuses and VIP benefits, complete KYC and AML checks, provide 24/7 support and send marketing you have agreed to receive. You can request access, correction or deletion of your data at any time.
What data does Lootzino Casino collect?
Identity and account details, payment and gaming history, technical and usage data, and records of your communications and marketing preferences.
Is Lootzino Casino privacy policy PIPEDA compliant?
Yes. We follow PIPEDA's ten fair information principles, apply provincial requirements where they apply and appoint a Privacy Officer accountable for compliance.
Does Lootzino use cookies and affiliate tracking?
Yes. We use essential, analytics, marketing and affiliate cookies. Non-essential cookies are used only with your consent, which you can change at any time.
How can I access, correct or delete my data?
Email [email protected] or use live chat. We will verify your identity and respond within 30 days, subject to legal retention exceptions.
How long does Lootzino retain KYC and payment records?
KYC files are typically kept for five years after the relationship ends, and payment records for five to seven years after the last transaction.
Does Lootzino share data with payment providers outside Canada?
Some processors operate abroad. All transfers are covered by contractual safeguards and assessed for risk before data is shared.
How do I opt out of marketing under CASL?
Use the unsubscribe link in any message, update your preferences in your account, or ask support to remove you from promotional lists.
What is the minimum age to use Lootzino Casino in Canada?
You must be of legal gambling age in your province — 19+ in most provinces and territories, and 18+ in Alberta, Quebec and Prince Edward Island.
How do I contact the Privacy Officer?
Write to [email protected] or reach our team through 24/7 live chat for an immediate handover to the privacy desk.