Responsible Gambling — Lootzino Casino Canada

Lootzino Casino considers gambling entertainment, not a way to earn money or solve financial problems. Responsible gambling means making informed choices, setting personal limits and stopping when gambling is no longer enjoyable or affordable. This policy explains the tools and support available to help players maintain control.

Lootzino Casino is intended for adults who meet the legal age requirements in their province or territory. Players must be at least 18 or 19, depending on where they live. Minors are not permitted to create or use an account. Before playing, review the Terms and Conditions, Privacy Policy and available support options. If you have concerns about your gambling, contact Lootzino support or an independent gambling-help service.

Legal Age and Eligibility in Canada

The legal gambling age in Canada is generally:

• 18+ in Alberta, Manitoba and Quebec.
• 19+ in British Columbia, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan, Yukon, the Northwest Territories and Nunavut.

Provincial rules and online gambling requirements may change. You are responsible for confirming the laws that apply to your location and for using Lootzino Casino only where permitted. Lootzino may restrict access based on jurisdiction, verification results or regulatory requirements.

Age Verification

Lootzino Casino may request proof of age and identity before allowing deposits, withdrawals or continued account access. Documents can include government-issued identification and information confirming your address or payment method. Providing accurate information helps protect players and prevents minors from accessing gambling services.

Each player may have only one account unless Lootzino gives written approval otherwise. Creating additional accounts to avoid a limit, verification check or self-exclusion is not permitted.

Provincial Restrictions

Players must follow all applicable provincial and territorial laws. If you move to another province, your eligibility and legal age may differ. Lootzino may suspend an account while location, identity or compliance information is reviewed.

Tools to Manage Your Gambling

Responsible gambling settings can be requested through the account’s responsible gambling or limits section. If a specific option is not visible, contact support and state clearly which limit or restriction you want to apply. Limits may take effect immediately or after a short processing period, depending on the type of request. Once confirmed, a limit cannot normally be increased before the applicable cooling-off period ends.

Deposit Limits

A deposit limit controls how much you can add to your account during a selected period, such as a day, week or month. Set a limit before depositing and choose an amount that fits comfortably within your entertainment budget. A lower limit should apply immediately or as soon as the request is processed. Requests to increase a limit may be subject to a cooling-off period.

Loss and Wager Limits

Loss limits restrict the amount you can lose over a defined period. Wager limits restrict the total amount you can stake. These settings can help prevent spending more than planned, but they do not guarantee that you will win or recover previous losses. Always treat the limit as a maximum, not as a target.

Session and Time Limits

Time limits allow you to decide how long you will spend gambling in one session or over a selected period. Set the limit in your account settings or request it from support before starting a session. When the limit is reached, access to gambling may be paused until the selected period ends.

Reality Checks

Reality checks are reminders that show how long you have been playing and may also display activity or spending information. Use these reminders to pause, review your decisions and decide whether to stop. A reality check is a prompt, not a substitute for a time, deposit or loss limit.

Time-Out and Cool-Off

A time-out is a short break from gambling. You can request a temporary restriction for a selected period, such as 24 hours, several days or longer. During a cool-off period, gambling access may be blocked and deposits may be disabled. Contact support if you need help choosing an appropriate break.

Self-Exclusion and Account Closure

Self-exclusion is a stronger, longer-term restriction for anyone who wants to stop gambling. To request it:

1. Open the responsible gambling or account settings area, if available.
2. Select self-exclusion and choose the requested period.
3. Alternatively, contact support and use the subject line Responsible Gambling — Self-Exclusion.
4. Wait for confirmation that the restriction has been applied.

Self-exclusion normally blocks access to gambling services, prevents deposits and may stop promotional communications. Processing times depend on the request and any required identity checks. A self-exclusion period cannot normally be shortened or removed once confirmed. When the period ends, reactivation may require a written request and further review.

To close your account permanently, contact support and request account closure. Any outstanding balance, verification requirement or transaction review may need to be resolved first. Do not create a new account to bypass self-exclusion, time-outs or other restrictions. Attempts to do so may result in additional account closure and compliance action.

Self-Assessment: Signs of Problem Gambling

Consider the following questions honestly:

• Do you gamble to recover money you have lost?
• Do you increase your stakes or deposits after losing?
• Do you hide gambling activity or spending from family and friends?
• Have gambling expenses caused debt, missed payments or financial stress?
• Do you feel anxious, irritable or restless when you cannot gamble?
• Do you spend more time gambling than planned?
• Have you tried to stop or cut down without success?
• Does gambling affect your work, studies, sleep or relationships?

Any of these signs can be a reason to pause. Chasing losses, borrowing money to gamble and gambling while distressed can increase harm. Consider using a time-out or self-exclusion and speaking with a qualified support service. Problem gambling is a health and wellbeing concern, not a personal failure.

Where to Get Help in Canada

Help for problem gambling is available across Canada. Services are generally free and confidential, although availability and contact methods vary by province or territory.

Provincial Resources

Search for your province or territory’s official problem gambling helpline or addiction service. These services can provide counselling, referrals, family support and information about local treatment options. In Ontario, ConnexOntario provides confidential information about gambling, mental health and addiction services. Other provinces and territories provide comparable government or publicly funded programs.

National and Community Support

• Responsible Gambling Council: education, guidance and information about safer gambling.
• Gamblers Anonymous: peer-support meetings for people affected by gambling.
• Local crisis services: immediate support when gambling is connected with severe distress or thoughts of self-harm.

For an emergency or immediate danger, contact local emergency services. Lootzino support cannot replace medical, counselling or crisis care.

Responsible Gambling and Bonuses

Bonuses and promotions should never encourage gambling beyond your budget. Review all wagering requirements, expiry dates, eligible games, withdrawal conditions and maximum limits before accepting an offer. If the terms are unclear, ask support before activating the promotion.

You may request to stop receiving marketing messages. Promotional communications should not be used to pressure you to deposit, continue playing or chase losses. A bonus cannot make gambling profitable, and wagering requirements do not change the risks of gambling. If you have set a restriction or self-excluded, promotional contact should be discontinued where applicable.

Player Protection and Fair Play

Lootzino Casino may conduct Know Your Customer and anti-money-laundering checks to confirm identity, protect accounts and meet compliance obligations. Do not share your login details or allow another person to use your account.

Personal information is handled under the Privacy Policy. Games should use approved random number generation and clearly stated rules. If you believe there is an account, payment or game-result issue, contact support with the relevant dates and details. Complaints are reviewed according to the applicable account and service procedures.

FAQ

What is the minimum age to gamble in Canada?

The minimum age is 18 in Alberta, Manitoba and Quebec, and 19 in most other provinces and territories. See the eligibility section above.

How do I set a deposit limit?

Use the responsible gambling settings in your account or contact support. Specify the amount and period you want to apply.

How long does self-exclusion last?

It lasts for the period selected and confirmed at the time of the request. It normally cannot be shortened or cancelled early.

How can I stop marketing emails?

Use the unsubscribe option in a promotional message or contact support and request removal from marketing communications.

Can I delete my account?

Yes. Contact support to request permanent closure. Verification or pending transactions may need to be completed first.

Where can I get help with gambling problems?

Contact your provincial problem gambling service, the Responsible Gambling Council, ConnexOntario where applicable, or Gamblers Anonymous. For urgent danger, contact local emergency services.

Contact and Support

For account limits, time-outs, self-exclusion or responsible gambling questions, contact Lootzino Casino through the available live chat or support email: [support email]. Support hours: [support hours]. Use the subject Responsible Gambling so your request can be directed appropriately.

If gambling is causing distress, financial difficulty or loss of control, seek independent professional help as soon as possible. A casino support team can apply account restrictions, but external specialists are best placed to provide ongoing gambling addiction support.